Frequently Asked Questions
Q. How can I schedule an appointment?
A. You may call any one of our convenient locations to schedule an appointment.
Q. What are your hours of operation?
A. The imaging center appointment times vary from site to site based on the type of exams performed. Each center may be reached by phone from 8:00 a.m. to 4:30 p.m.
Q. How can I get directions to a particular location?
A. Go to the locations page and click the Google “driving directions” link. Enter your address and you will be provided instructions on how to find the desired location.
Q. How can I obtain a copy of my films or reports?
A. You can call the imaging center where your study was completed to make your request. For our patient’s protection, the patient’s signature or that of a legal guardian is necessary to release all reports and images. Privacy laws do not allow GCM Radiology to release reports or images to anyone other than the patient or legal guardian without written authorization from the patient.
Q. Why do I need a prescription if I have PPO insurance?
A. An order or prescription from your referring physician is required by law and indicates what studies are necessary to confirm the physician’s diagnosis.
Q. Can I use my order or prescription from another company to come to GCM?
A. We accept any physician's written order or prescription that is provided on a physician's prescription form, an insurance referal form or a radiology request form (from ANY radiology practice).
Q. Do prescriptions expire?
A. Your prescription will expire depending upon your specific insurance.
Q. How do I find out what type of exams are available at the different offices?
A. Our Locations & Services Grid details what offices perform which exams. If you cannot find an exam you need, please contact our offices or hospitals directly.
Q. How do I find out the preparation for my procedure?
A. Preparations for specific exams are given at the time of scheduling but can also be found here at Exam Preparation within the Patient Center section of our website. For further clarification, please contact the imaging center where your exam is scheduled.
Q. Why do I need my insurance information every time I call or come in to your office?
A. Accurate and up to date insurance information is necessary for insurance processing. You must provide us with your current insurance carrier and eligibility for each visit in order to avoid denial of benefits.
Q. Do all modalities require an appointment?
A. No. We offer ‘same day’ appointments at all of our facilities for CT, Ultrasound and X-ray; however, it is best to phone ahead to ensure your specific time and decrease your wait time.
Q. Is there a fee for cancellations?
A. There is no fee for cancellations; however, if you are unable to make your scheduled appointment, please kindly notify the office where you had originally scheduled your exam at least 24-48 hours in advance so our medical staff may be able to serve patients with urgent exam needs. This is particularly appreciated for PET-CT exams where costly supplies are specially ordered for each patient and are not reusable. Thank you in advance for your courtesy in this regard. We will look forward to your re-scheduling your exam with us at a more convenient time.
Q. If I receive a bill and have questions about it, whom can I call?
A. The Management Services Network (MSN) is the billing and insurance management company for Drs. Groover, Christie & Merritt beginning August 1, 2011. If you have any billing, insurance and payment inquiries for any service performed on or after August 1, 2011, please call The Management Services Network at 1-800-841-4236. If you would like to make a secure payment or change insurance information on file, please go to the Management Services Network website. If you have any billing, insurance and payment inquiries for any service performed before August 1, 2011, please contact Michella Connolly at 301-581-7165 or email firstname.lastname@example.org